In spite of all the good ideas and well-meaning intentions, sometimes ethical transgressions do occur. This section of the EBL website provides insights on what corporate leadership does in these situations. While the website does not delve into the complexities of crisis management, we can see first hand what is done to address the resulting controversy and then to institute action to learn from the mistakes and correct them. Both aspects are critical.
The company must regain its reputation for conducting business with ethical intent and determined purpose. Then it has to examine its policies and procedures to see how the problem behavior escaped the many safeguards. What went wrong? Why was this not foreseen? What checks and balances or training could have prevented this? What must we do now to ensure against similar or different transgressions in the future? How do we recapture the commitment to ethical business leadership?